SIC Biometrics Support
Biometric Device Support
We’re here to keep your systems running smoothly. Whether you’re troubleshooting in the field or need technical documentation, our team is ready to help.
Technical assistance
Tell us how we can help
Prefer email? Contact us directly at support@sicbiometrics.com. A representative will respond shortly.
Quick answers
Frequently asked questions
What biometric modalities do your devices support?
Our devices support fingerprint, face, and iris recognition—individually or in combination—depending on deployment needs.
Can your products integrate with existing identity management systems?
Yes. Our SDKs and APIs enable seamless integration with third-party systems, databases, and custom workflows.
Do you provide technical support and training?
Yes. We offer full technical support, developer training, and integration assistance for all SIC Biometrics products.
Do you offer software updates?
Yes. Firmware and software updates are provided regularly to ensure compatibility, security, and improved performance.
Where can I find compliance certificates?
All compliance documentation can be requested via the support form above.
What are the benefits of becoming a partner?
Partners gain access to preferential pricing, technical documentation, sales tools and co-marketing, and dedicated support from our engineering team. Learn more about becoming a partner →
My device isn’t capturing properly (fingerprint, iris, face). What should I check first?
Start by ensuring the sensor surface is clean and free of dust or moisture. Check that your device has adequate lighting and is running the latest firmware version. For fingerprint issues, verify finger placement and contact with the unit’s bezel. Dry fingers can reduce the clarity of fingerprint captures, so adding a small amount of moisture, like rubbing fingertips together or using a damp cloth, can help produce a more accurate scan. For facial or iris capture, confirm proper distance and alignment. If problems persist, restart the device and try again. If it still doesn’t work, contact your system provider.